Refund policy
Last updated: June 14, 2025
Due to the custom, made-to-order nature of our products, we have the following return and refund policy:
1. All Sales Are Final
We do not accept returns or exchanges unless your item is defective, damaged, or incorrectly printed.
2. Defective or Wrong Orders
If your order is damaged or incorrect, contact us within 7 days of delivery with:
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Your order number
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A clear photo of the item and the issue
We will offer a replacement or refund as appropriate.
3. Sizing Issues
Please refer to our size guides before ordering. Since items are printed to order, we do not offer returns for wrong size selections.
4. Refund Process
Approved refunds will be processed to your original payment method within 5–10 business days.
5. Contact
To report an issue, email us at venomousthreadsco@gmail.com with your order number and photos.